Customer Charter

Our commitments:

• Capital municipality is committed to providing customers with the best service possible in order to achieve Bahrain's economic 2030 vision through its commitment to:


• Deal with all respect with customers.
• Ensure complete confidentiality of personal information and social status for all customers.
• Providing services during business hours from 7 am to 2 pm from Sunday to Thursday.
• Provide distinguished services as soon as possible.
• Receive and interact with customer opinions.
• Complete the applications received in a timely manner and without delay.
• Providing customer service information and procedures.
• Commitment to reply and answer all complaints and suggestions received through the submission channels of complaints and proposals.
• Commitment to providing technical support to our clients.
• obligation to provide the correct information through the website.
• Facilitate procedures for the delivery of services.
• Providing services and supporting facilities to the Center.
• Provide service accordance the obligations and procedures adopted.

Customer commitments:

• Respect the privacy of the place.
• Maintain the center's facilities.
• Respect the staff.
• Follow the instructions.
• Waiting the role to complete the transactions.
• Meet the requirements of the transaction.
• Respect the laws and regulations

Customer Charter

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