Customer Charter
- Our vision:
- We aim to achieve balanced urban development in the Kingdom of Bahrain by establishing an integrated management structure that meets the aspirations of the Economic Vision 2030.
- Our leadership role:
- To contribute to enhancing the Kingdom of Bahrain's status as a distinguished cultural and economic center through the preparation and management of effective policies and regulations in accordance with the current and future needs of the society.
- Customer Rights:
- - Welcome the customers and respect everyone without distinction.
- We guarantee complete confidentiality of all personal and social information of customers.
- Our services are 100% available at reception during working hours.
- Develop a sense of belonging through the principles of behavior.
- We are committed to national values of justice, competitiveness and sustainability in delivering high quality services to customers.
- Duties of customers:
- - Provide correct information and data when submitting the application.
- - Respect the service provider and place of service.
- - commitment to specific means of communication for follow up.