• Is there a contact number to report cases of excessive rainfall in residential areas and internal roads?
You may contact the Emergency Rain Hotline on 80008188
What are the eligibility criteria for the Urban and Village Development Project?
- The applicant must be a Bahraini national aged 18 or above.
- The applicant must fully or partially own the residence.
- The family must have lived in the house for more than 10 years.
- The head of household’s income must be less than BHD 600 per month.
- The applicant must not own another property.
- The applicant must own a plot of land of at least 150 square meters that does not generate income.
- The applicant’s population registry and address must match.
- In the case of joint ownership, the consent of all owners is required.
- The applicant must not have previously benefited from the project or any other services provided by the Ministry.
How can I apply for the Rainwater Insulation Service?
- You can apply for the rainwater insulation service by visiting your area's municipal council and filling out the designated form, or through the Ministry’s website.
- This requires submitting the necessary documents and waiting for an inspection by the relevant specialists.
What documents are required for the Urban and Village Development Project and the Rainwater Insulation Service?
- A copy of the smart ID card.
- A copy of the property ownership certificate or lease contract with proof of residence.
- A copy of the electricity and water bill.
- Any additional documents requested by the relevant authority.
What is the procedure for reporting stray dogs?
- You can report stray dogs through the following phone numbers: 38099994 – 17155363.
- Or via the National Suggestions and Complaints System (Tawasul): www.bahrain.bh/tawasul
How can I submit a municipal complaint or observation?
- Via the Ministry’s website under the “Contact Us” section.
- By email: prinfo@mun.gov.bh
- Through the National Suggestions and Complaints System (Tawasul): www.bahrain.bh/tawasul
What are the procedures for requesting the issuance or replacement of an address plate?
- Log in using your eKey.
- Submit a service request for the renewal or replacement of the address plate.
- The request will be reviewed and approved by the relevant authority.
- Pay the applicable fees.
- You will be notified of the outcome once the process is complete.
What is the average processing time for municipal service requests?
The processing time varies depending on the type of service. However, most services are typically completed within 3 to 10 working days. You may track the status of your request online using the request reference number.
How can I request the cleaning of a specific area or the removal of debris?
You can contact the National Contact Center at 80008001, or submit a request through the National Suggestions and Complaints System (Tawasul) by visiting www.Bahrain.bh/Tawasul, or by downloading the Tawasul mobile application at www.Bahrain.bh/apps.
How can I report damage in a public park?
Reports can be submitted via the National Suggestions and Complaints System (Tawasul), specifying the exact location and nature of the issue. Visit www.Bahrain.bh/Tawasul or download the mobile application at www.Bahrain.bh/apps.
How can I report a municipal violation (e.g., unlicensed construction or encroachment on public property)?
You can report such violations through the National Suggestions and Complaints System (Tawasul) by providing detailed information and the exact location. Submit your report via www.Bahrain.bh/Tawasul or through the mobile app at www.Bahrain.bh/apps.
Can I access municipal services without visiting the service centers?
Yes, most municipal services are available online through the National Portal at www.Bahrain.bh and the Ministry’s website at www.mun.gov.bh, with options for online payment and request tracking.